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Phone Screening & Interviewing Techniques

Phone Screening:
1. Learn questioning techniques to minimise the time spent screening calls to eliminate unsuitable candidates, and identify and attract marketable ones.
2. Develop approaches for dealing effectively and diplomatically with unsuitable applicants.
3. Effectively prepare quality candidates for their interview with you, helping ensure their attendance.
Interviewing Techniques:
1. Understand that the interview aims to balance efficient information exchange and effective relationship building.
2. Consider the importance of sound preparation for the interview, and what you can to do to maximise your professional credibility with the candidate.
3. Explore the utilisation of skill and psychometric testing, and understand the types of testing appropriate to specific candidates and situations.
4. Become aware of the importance of creating a positive first impression, and how to achieve this though the verbal, vocal and visual aspects of communication.
5. Follow a useful guide when interviewing candidates, to bring structure and comprehensiveness to the interview.
6. Understand the differences between permanent and temporary / contract staff, and how this impacts the interview and candidate management process.
7. Consider which types of questions are illegal, and alternative approaches for covering sensitive issues.
8. Understand when and how to utilise Competency Based / Behavioural Description and Situational Interviewing questioning techniques.
9. Apply Competency Identification Skills to describe 'the ideal characteristics and competencies required for a successful recruitment consultant'.
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